Frequently Asked Questions

Ordering

How do I place an order?
Simply browse our Shop page, add items to your cart, and check out. For custom pieces, use the Custom Orders page or message us directly on WhatsApp.

What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD) at select pincodes shown at checkout.

Is Cash on Delivery available everywhere?
COD availability depends on your pincode and is determined automatically by our courier network (Shiprocket) at checkout.

Shipping & Delivery

How long does delivery take?
Standard products ship in 2–3 business days and typically arrive within 3–12 business days depending on your location. Custom orders take 5–12 business days to make before dispatch.

Do you ship pan-India?
Yes, we ship across India through Shiprocket. We do not currently offer international shipping.

Is shipping free?
Orders above ₹999 qualify for free shipping. Orders below ₹999 incur a flat ₹79 shipping fee.

How do I track my order?
Once dispatched, we send a tracking link via WhatsApp and/or email. You can also track directly on the Shiprocket portal.

Returns & Refunds

What is your return policy?
We accept returns within 5 days of delivery for transit damage, wrong product, or manufacturing defects, supported by a mandatory unedited unboxing video. See our full Return and Refund Policy for details.

Can I return a custom/personalised order?
Custom orders cannot be returned or exchanged once making has begun, except in the case of transit damage (remake only, no cash refund).

How long do refunds take?
7–10 business days after we approve, receive, and inspect the returned product, plus your bank's own processing time.

Custom Orders

How does the custom order process work?
Message us on WhatsApp, receive a design brief and quote, approve in writing, pay 50% advance, and we get to work. Full details are on our Custom Orders page.

Can I cancel a custom order?
Before making begins: yes, with a 50% cancellation fee. After making begins: no, custom orders cannot be cancelled.

Product & Handmade Nature

Why does my product look slightly different from the photo?
Every piece is handmade, so slight variations in colour, texture, and dimensions (within 5–10%) are natural and expected, not a defect. This is part of what makes each piece unique.

Can't find your answer? Contact us or message us on WhatsApp.