Introduction

Thooriga Art Studio ("we," "us," "our," also operating as "Arty") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, who we share it with, and the rights you have over your data. This policy is framed in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable to businesses operating in India.

What Information We Collect

●      Personal information: your name, phone number, email address, and shipping/billing address, collected when you place an order or contact us.

●      Payment information: payment details are collected and processed directly by our third-party payment gateway. Thooriga Art Studio does not store your full card, UPI, or net banking credentials on our own systems.

●      Device and usage information: browser type, IP address, and website usage data, collected automatically through Shopify's built-in analytics when you visit our website.

●      WhatsApp communications: messages and media (including unboxing videos submitted for returns) you send us via WhatsApp, retained for order support, dispute resolution, and record-keeping purposes.

How We Use Your Information

We use the information we collect to:

●      Process, confirm, and fulfil your orders

●      Send order updates, shipping notifications, and delivery confirmations via WhatsApp and/or email

●      Respond to customer queries, complaints, and return/cancellation requests

●      Send promotional messages and offers, where you have consented to receive them, with an easy opt-out available at any time

●      Improve our products, website, and customer experience

●      Comply with applicable legal, tax, and regulatory obligations in India

Who We Share Your Information With

We share personal information only where necessary to provide our services, specifically with:

●      Shiprocket: your name, delivery address, and phone number, shared solely for the purpose of arranging and completing shipping and delivery.

●      Payment gateways (such as Razorpay or similar providers): payment-related data, handled directly by the gateway under its own privacy and security policies.

●      Shopify: as our website and e-commerce infrastructure provider, hosting and storing order and customer data on our behalf.

We do not sell, rent, or trade your personal data to any third party for their independent marketing purposes, under any circumstances.

Data Storage and Security

Your data is stored on Shopify's secure servers, which employ industry-standard security measures. While we take reasonable technical and organisational precautions to protect your information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of your data.

WhatsApp Communication and Consent

By providing your WhatsApp number and transacting with us, you consent to receiving order-related updates and promotional messages from Thooriga Art Studio via WhatsApp. If you no longer wish to receive promotional messages, you may opt out at any time by replying "STOP" to any promotional message, or by contacting us directly. You will continue to receive essential order and delivery updates regardless of promotional opt-out status.

Your Rights

Subject to applicable law, you have the right to:

●      Access the personal data we hold about you

●      Request correction of any inaccurate or outdated personal data

●      Request deletion of your personal data, subject to our legal, tax, and record-keeping obligations (for example, we may be required to retain transaction records for a minimum period under Indian law)

To exercise any of these rights, please contact us at [email].

Cookies

Our website, hosted on Shopify, uses cookies to enable core website functionality, remember your preferences, and gather analytics on how visitors use our site. By continuing to use our website, you consent to our use of cookies as described here.

Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and applicable rules made thereunder. Any dispute arising from this policy shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

Our Rights

Thooriga Art Studio reserves the right to modify this Privacy Policy, our data collection practices, and our third-party service providers at any time, provided such changes remain compliant with applicable Indian law.

Last updated: September 2026

Questions about this policy? Contact us:  Email: Arty.gifts.arts@gmail.com Thooriga Art Studio, Chennai, Tamil Nadu, India